Frequently Asked Questions

The Heileo power bike runs on regular pedalling and power assisted modes. Heileo is powered by a 36V and 10.4/11.6 AH Li-on battery and gives you two power assisted modes to work with - Pedal Assist and Throttle.

To ride on Pedal Assist mode, turn on the power button on the keypad, choose one of the 3 levels of power boost and start pedalling. The power boost kicks in as soon as you start pedalling. You can change the power gears on the move. Please note, you will need to pedal for the power to kick in.

To ride on the throttle mode, turn on the power button on the keypad, start pedalling. Once the bike is on the move, push the throttle down to power ahead with/without pedalling.

Yes, the battery pack is detachable from the bike and you can carry it with you. It makes it easier for you to charge it anywhere.

Yes, the Heileo batteries are interchangeable between bikes. You can use a battery pack of another Heileo bike or a spare, on yours.

It takes approximately 2.5 to 3 hours for a full charge

The keypad display on the handle and the LED display on the battery, will both indicate the charge remaining in the battery.
(Note - It is advisable not to let the battery to run out of charge fully. To maximise the battery life, always charge the battery well before running out of charge)

The battery packs are of 36 volts and come with two Ampere Hour (AH) options - 10.4 and 11.6. The M100 comes with a 10.4 AH battery pack, whereas the M200 and H200 electric bikes come with a 11.6 AH battery pack

The 10.4 AH and 11.6 AH options offer a range of ~60 Kms and 75 Kms. In simple terms, more the AH, more range you get.

Yes, one can buy any number of additional battery packs

Yes, you can use any of the battery packs on any of the models. They are designed to be interoperable and provide convenience to the users.

The life of Li-on battery packs are measured in terms of charge cycles. The Heileo battery packs have a life of 500 charge cycles. Essentially, the battery life depends on how often you charge it. On an average, the Heileo batteries will have a life of 2 to 3 years.
(Note: The battery packs come with a warranty of 18 months)

The Heileo motor comes with a spec of 36 volts (DC) and, 250 Watt. The motor is programmed to deliver a maximum speed of 25 kmph as a measure of rider safety (ARAI certification requirement)

The conservative estimate of the motor life is 3 years, and if the electric bike is taken good care of, the motor life can go up to 5 years.
(Note: The motor comes with a warranty of 18 months)

Great to hear you like them. Please go to our Stores section and find a store near you, to visit.If you are not close to any of the stores, Please Contact Us and we will see what we can do to help.

That is quite easy. Just go to our webstore (www.toutche.com), pick the Heileo that you would like to buy, click the Book now button and follow the steps.

We will deliver your electric bike right at your doorstep, in a safe and well-packaged condition.

The electric bike comes to you 85% assembled, in a well-packaged carton box. You will need very little assembly to do before your Heileo is ready to ride. With the “Get your Heileo ready” video that comes along with the instructions, assembling your bike won’t be difficult at all. In fact you might love doing it.

Absolutely. If you need any help getting your Heileo ready to ride, you can write to us at [email protected] and we will get it sorted for you.

We hope you never have to experience that. However, such things can happen and if it does, please give us a ring, message us or write to us. We will arrange for the replacement to be delivered.

We only accept payments by credit, debit cards and netbanking. Unfortunately, we do not accept cash payments

Unfortunately, we do not accept cash payments. Please make your payment online using your credit, debit or netbanking accounts.

When you make the payment on our website, the payment is processed through our fully secured and PCI DSS compliant payment gateways (HDFC, Payumoney). Your transaction is fully protected and even Toutche can not access or keep any of your card, netbanking details.

Yes, we have EMI options available. You will find them during the checkout stage, on the payment gateway page. EMI options are available on both our payment gateways (HDFC and Payumoney), so do browse the options on both and select the one that suits you.

Toutche has an authorised network of service centres across Bangalore, Bhopal, Chennai, Delhi, Hyderabad, Pune, Mysore, Gurgaon, Jaipur, Rajkot, Tirupathi, Nellore, Vizag, Nagpur, Meerut, Ranchi, Hubli-Dharwad and mumbai, giving you complete piece of mind.

If you encounter any issue with your Heileo bike, please Whatsapp us at +916364550002 or contact one of the Toutche Service agents near you to get help. You could either take your Heileo bike to the service unit or have help at your doorstep. In addition, we will provide you with sufficient information to know your Heileo bike well enough.

Please refer to our Returns & Cancellation policy

Please refer to our Returns & Cancellation policy